Returns Policy
🔄 My Key Supply – Return Policy
📅 Return Window
We accept returns within 14 days of the delivery date.
To be eligible, your item must:
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Be in new, unused condition
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Include all original packaging, accessories
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Have a valid proof of purchase
🚫 Non-Returnable Items
Some products are not eligible for return:
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Key cutting and programming machines, adapters, cables
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Electronic software or token-based tools
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Special-order items
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Cut or programmed keys and remotes ( unless there is error or defective )
- OEM Brand New Keys
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Any item labeled “Final Sale”
💰 Restocking Fee
All approved returns are subject to a 20% restocking fee, unless the return is due to our error.
🔁 Exchanges
We offer exchanges on eligible items. If you received a defective or incorrect product, please contact us immediately.
📦 How to Start a Return
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Email us at mykeysupply@gmail.com with your:
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Order number
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Reason for return
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Photos (if item is damaged or defective)
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Wait for an RMA (Return Authorization) approval
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Ship the item to the address we provide (buyer pays return shipping unless due to error)
🔄 Refunds
Once we receive and inspect your item:
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We will issue your refund to the original payment method (minus restocking fee, if applicable)
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Please allow 3–5 business days after inspection for your refund to process
❗ Important Notes:
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Do not send returns without authorization — unauthorized returns will not be accepted.
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Shipping charges are non-refundable unless the return is due to a shipping error or defective item.
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Items returned damaged, incomplete, or with signs of use may not qualify for a refund.
📞 Need Help?
If you have questions about your return, please contact us:
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📞 (725-735-4253)